Privacy Policy
Effective date: November 8, 2026
The AbleGamers Foundation, Inc. (“AbleGamers,” “we,” “us,” or “our”) operates this website at ablegamers.org (the “Site”). This Privacy Policy explains what personal information we collect through the Site, why we collect it, how we use and protect it, and the choices you have. It covers ablegamers.org only. Our giving platform at give.ablegamers.org is run independently of this Site and has its own privacy notice, linked in the Donations section below.
Information We Collect
Information you give us directly
Contact form. If you reach out through the Contact page, we collect your name, email address, and the message you send us. These messages are stored on our Site and emailed to AbleGamers staff so we can respond.
Start a Support Request form. Players and families who ask AbleGamers for help finding or obtaining adaptive gaming equipment or services use this form. Because matching someone with the right equipment and support depends on understanding their specific situation, this form asks for more than a typical contact form, including: your name, email, phone number, and mailing address; your date of birth; how you heard about us; optional demographic information (gender, race, ethnicity, and veteran status — you are never required to answer these); information about your disability and how it affects your ability to play games; the games and consoles you use or want to use; and a description, in your own words, of your current setup and what you’re looking for.
We ask for this information because it’s how our Adaptive Gaming Specialists determine what will actually help you, and because some of our funders and grant reporting require us to report, in aggregate, on who we serve. Beyond the fields marked required, answering is always your choice, and leaving an optional question blank never affects the help you receive.
If you are submitting on behalf of a minor: much of AbleGamers’ work is with young players. If the person needing help is under 18, we ask that a parent or guardian be the one who fills out and submits the form.
Information we create about you as we work with you
If you become a player we’re actively assisting, our staff (your assigned Adaptive Gaming Specialist, their supervisor, and administrators) may create additional internal records to coordinate your care — notes from our conversations, equipment request and approval records, and a step-by-step tracker of where your case stands. This information is visible only to the AbleGamers staff involved in supporting you, inside our internal case-management tools.
Information collected automatically
This Site runs on WordPress and uses only the small set of cookies WordPress and its plugins need to function — for example, keeping a staff member signed in, or remembering a comment you’ve left. As of the effective date above, this Site does not use Google Analytics, advertising cookies, or other third-party tracking or analytics tools. If that changes, we’ll update this policy to say so.
How We Use Your Information
- To respond to your message or support request
- To match you with an Adaptive Gaming Specialist and figure out what equipment or services will help
- To keep a record of our conversations with you, so any staff member assisting you has the context they need
- To compile de-identified, aggregate statistics about the population we serve — for example, for grant and donor reporting. We do not use your identifiable information for marketing, and we do not sell it
- To keep the Site secure and working properly
Who Can See Your Information
Your support request and any related correspondence are visible to the AbleGamers staff assigned to help you, through our internal ticketing system. Email correspondence about a support request is sent and received through [email protected], which runs on Google Workspace — Google processes that email on our behalf as a service provider and does not use its contents for its own purposes.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may disclose information where required by law, or where necessary to protect the safety of a player, our staff, or the public.
AbleGamers has historically used Freshdesk as a support-ticketing platform. We’re in the process of moving that work onto this Site’s own ticketing tool; records created before that transition may still exist in Freshdesk, which has its own privacy practices.
Donations and Payment Information
All donations to AbleGamers are made through a separate site, give.ablegamers.org, which we operate independently of ablegamers.org. We do not collect, process, or store credit card or other payment information on this Site. Please see give.ablegamers.org’s own privacy notice for how it handles donation and payment information.
How Long We Keep Information
We keep support-request and case records for as long as we’re actively helping you, and for a reasonable period afterward in case you come back to us or we need it for recordkeeping or reporting. We keep contact-form messages only as long as needed to respond to you and for a reasonable period after that.
Your Choices
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it, by contacting us at the email below. We’ll honor these requests unless we have a legitimate reason to keep the information, such as an ongoing case, recordkeeping, or a legal requirement. As noted above, you’re never required to answer the optional demographic questions on the Support Request form.
Security
We take reasonable steps to protect the information you share with us, including limiting staff access to sensitive information to what each role needs to do its job. No method of transmission over the internet or electronic storage is completely secure, so we can’t guarantee absolute security.
Children’s Privacy
Serving gamers with disabilities of all ages, including children, is part of AbleGamers’ mission. Where our services are intended for, or used on behalf of, a minor, we expect a parent or guardian to be the one submitting information to us and overseeing their child’s use of this Site.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the revised version on this page and update the effective date above.
Contact Us
Questions about this policy or your information:
Email: [email protected]
Support correspondence: [email protected]
Mail: The AbleGamers Foundation, Inc., 179 E Burr Blvd Suite Q, Kearneysville, WV 25430