AbleGamers Player Support

How the program works

How a player goes from “I can’t play the games I love” to a personalized adaptive gaming setup — and how our team makes it happen behind the scenes, all in one connected system.

1 The player’s journey

Every request follows the same path. Here’s what the player experiences at each stage, and what the team is doing behind the scenes to move it forward.

Stage 1
Reaching out
PlayerFills out the Start a Support Request form on the website — who they are, their abilities, the games they want to play, their current setup, and how they were referred.
SystemInstantly opens a ticket, emails the player a confirmation, and alerts the team. Everything they wrote is saved in one place.
Stage 2
Getting matched
PlayerHears back from their Adaptive Gaming Specialist (AGS) — one dedicated point of contact for their whole journey.
TeamA specialist picks up the ticket and is assigned to the player. All messages run through [email protected] and thread under that player automatically.
Stage 3
Finding the right setup
PlayerTalks with their specialist about their abilities, goals, and the games they love.
TeamKeeps internal notes and moves the player through an onboarding workflow — agreement, initial meeting, and an initial then final equipment solution.
Stage 4
Approving the equipment
PlayerTheir specialist recommends specific adaptive equipment suited to them.
TeamThe specialist submits the equipment request; it routes to their supervisor for approval, keeping spending accountable and on record.
Stage 5
Delivery
PlayerThe approved equipment is ordered and shipped to them.
TeamMarks Place Order and Order Shipped on the workflow, and files a grant application where it applies.
Stage 6
Ongoing support
PlayerCan reply anytime and pick right back up where they left off.
TeamSees the full history — conversation, equipment, workflow, and notes — on one consolidated dashboard, with an activity timeline of everything that’s happened.
The result: the player ends up with an adaptive setup tailored to them, and the team has a complete, organized record of the whole journey — no scattered emails, no lost details.

2 Tutorial: the action steps

The same journey as a step-by-step checklist, showing who does what at each point.

Playerthe person getting help Teamspecialist or supervisor Systemhappens automatically
  1. Player submits the request Player

    On the website’s Start a Support Request page, the player — or a caregiver or partner site on their behalf — completes the intake form and clicks Submit.

  2. The system opens the ticket System

    A ticket is created, the player receives a confirmation email, and the team is notified — no manual data entry.

  3. A specialist takes the case Team

    In Player Tickets, a specialist opens the new request and assigns it to themselves as the player’s AGS.

  4. The conversation begins Team

    The specialist replies from the ticket; the email sends from [email protected], and the player’s replies thread right back into the same ticket.

  5. Work the onboarding steps Team

    On the player’s dashboard, the specialist updates the workflow (HelloSign → Initial Meeting → Initial Solution → Final Solution) as each milestone is met, and logs internal notes.

  6. Request and approve equipment Team

    The specialist adds the recommended equipment; it goes to their supervisor, who approves or rejects it with a reason. Both are emailed the decision.

  7. Order, ship, and record Team

    Once approved, the equipment is ordered and shipped; the specialist marks Place Order and Order Shipped, and files a grant application if needed.

  8. Everything stays in one place Team

    The player can reply anytime; the assigned specialist, their supervisors, and admins all see the full thread, notes, equipment status, workflow, and activity timeline on the player’s dashboard.

Where it lives: Players submit at the public /start-a-support-request/ page (no login). The team works everything inside WordPress admin — Players (the per-player dashboard), Player Tickets (conversations), and Equipment (requests & approvals).  ·  AbleGamers Player Support · internal overview